Evaluation of Patients Satisfaction Level and Quality of Life (QOL) Receiving Physical Therapy Care for Musculoskeletal Disorders in Public and Private Hospitals

Musculoskeletal Disorders


  • Hafiz Muhammad Almas Sabir Sabir Physiotherapy Clinic & Rehabilitation Center, Faisalabad, Pakistan
  • . Maira Sabir Physiotherapy Clinic & Rehabilitation Center, Faisalabad, Pakistan
  • Amna Tariq Sabir Physiotherapy Clinic & Rehabilitation Center, Faisalabad, Pakistan
  • Maryam Naveed Sheikh Time Institute, Multan, Pakistan
  • Hamna Rehman Abwa Medical College and Research Centre, Faisalabad, Pakistan
  • Tamjeed Ghaffar Government College University Faisalabad, Faisalabad, Pakistan
  • Kainat Malik Prime Care Hospital, Lahore, Pakistan
  • Urooj Manzoor Sabir Physiotherapy Clinic & Rehabilitation Center, Faisalabad, Pakistan
  • Kaiynat Shafique Sabir Physiotherapy Clinic & Rehabilitation Center, Faisalabad, Pakistan




Musculoskeletal Problems, Patient Satisfaction Level, Physical Therapy, Quality of Life


Patients’ satisfaction is the experience of an attitude and effective response that is related to beliefs that the physiotherapy service provided to patient must have adequate component and dimension. Objective: To measure the satisfaction level and quality of life of patients in both public and private hospitals of Faisalabad. Methods: It was a comparative cross-sectional study with sample size of 278. A simple random sampling technique was used to collect data from patients receiving physical therapy care in both the public and private sectors. The outcome measures of the study were the multidimensional "Queen Mary's Satisfaction Survey" and the "SF-36 Questionnaire" to check level of satisfaction and overall QOL. The collected data were then analyzed by SPSS version-22. Results: About 6.5% patients from government and 35% from private hospitals were highly satisfied from the physiotherapy services.46% patients from government and 64% from private reported to have an excellent quality of life. Independent t-test revealed that p value was less than 0.05 for both satisfaction level and quality of life in patients receiving physiotherapy from private and government sectors of Faisalabad. Conclusions: A significant difference was found between quality of life and satisfaction level of patients receiving physiotherapy from private and government hospitals of Faisalabad. Patients of private hospital reported higher level of satisfaction and QOL as compared to the government hospitals.


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DOI: 10.54393/tt.v4i03.145
Published: 2023-09-30

How to Cite

Almas Sabir, H. M. ., Maira, ., Tariq , A. ., Naveed Sheikh, M., Rehman, H. ., Ghaffar, T., Malik, K., Manzoor, U., & Shafique, K. (2023). Evaluation of Patients Satisfaction Level and Quality of Life (QOL) Receiving Physical Therapy Care for Musculoskeletal Disorders in Public and Private Hospitals: Musculoskeletal Disorders. THE THERAPIST (Journal of Therapies &Amp; Rehabilitation Sciences), 4(03), 02–07. https://doi.org/10.54393/tt.v4i03.145